Shipping
& returns.
Clear, boring information. We promise the rest of the website will remain significantly more entertaining.
UK Shipping
Launch shipping rates and estimated delivery windows will be inserted here once your fulfilment setup is finalised.
International Shipping
This section is ready for the countries you decide to support, rates, customs notes and delivery estimates.
Processing Times
Personalised orders need time because an actual human has to choose the book. Your confirmed processing window should be stated clearly at checkout.
Returns & refunds
Your final returns policy should reflect the nature of the personalised product and applicable UK consumer law. Add the approved policy here before launch.
Damaged or incorrect items
If something arrives damaged or we’ve somehow sent you the wrong thing, contact us as soon as possible with your order details and photographs.
Additional information
For the live store, this page should become the single source of truth for delivery and returns information and be linked from checkout and the footer.